Privacy Policy
SECTION 1 - WE MAY COLLECT INFORMATION ABOUT YOU?
Types of Data We Collect
When you use our website and services, we may collect and process the following types of personal information related to you. We ensure that all data collection and processing comply with the requirements of the General Data Protection Regulation (GDPR) and the UK Data Protection Act.
1. Identification Information
- Personal identification information: Includes your name, and other basic information, used for user registration, account creation, order processing, and identity verification.
- Contact information: Includes your mailing address, email address, phone number, etc., used for delivering products, providing customer support, and sending order confirmations.
2. Financial Information
- Payment and billing information: Includes credit card or debit card numbers, payment account information, billing address, and other necessary financial data. We use this information to process your orders and payment transactions.
- Transaction history: Includes your account’s purchase records, transaction dates, order amounts, and product details, helping us manage your orders and provide personalized services.
3. Device and Usage Information
- Device information: When you visit our website, we may collect technical information about the device you are using, such as your IP address, browser type, operating system, device identifiers, and language settings. This information is used to ensure our website functions correctly across different devices and to provide you with the best user experience.
- Usage data: Includes how you interact with our website, such as pages viewed, links clicked, time spent on the site, and frequency of visits. This data helps us analyze website performance, optimize user experience, and recommend personalized content.
4. Location Information
- We may collect your approximate location (e.g., based on your IP address) to optimize our services, recommend localized products or services, and ensure compliance with local regulations. With your explicit consent, we may also collect more precise location data, such as GPS information.
5. Marketing and Communication Preferences
- Marketing information: Includes whether you wish to receive our promotional materials, discount codes, newsletters, or other marketing content. We will communicate with you based on your preferences and allow you to manage or change these preferences at any time.
- Surveys and feedback: When you participate in customer surveys, product reviews, or feedback activities, we may collect your opinions and comments to help improve our services and product quality.
6. Social Media and Third-Party Data
- If you choose to log in or register for our services through a social media account (e.g., Facebook, Google), we may collect publicly available information from those platforms, such as your username, profile picture, friends list, etc., provided that you have consented to share such information with us.
- We may also obtain data about you from third-party partners (e.g., advertising networks, analytics service providers) to better analyze user behavior, optimize marketing campaigns, and provide you with personalized advertisements.
7. Cookies and Tracking Technologies
- Cookies and similar technologies: We use cookies, pixel tags, and other similar tracking technologies to collect data about your activities on our website. This information includes pages you visit, ads you click, product browsing history, etc., which helps us analyze site usage and provide personalized advertisements.
- You can manage or disable cookies through your browser settings, but this may affect certain functionalities of our website.
8. Other Information Required by Law
- In certain situations, we may collect and process other personal information as required by law or regulatory authorities, such as data related to legal proceedings, investigations, or dispute resolution.
We only collect and use this data within the scope that is legally necessary to provide services, fulfill legal obligations, or improve the user experience. We always respect your privacy and ensure that your personal data is protected during use and storage.
According to the UK Privacy Policy, you can request delete your personal information through GDPR Compliance. Alternatively you may contact us at support@glercbikes.co.uk to request that all your personal information be deleted.
SECTION 2 - WE USE AND SHARING OF COLLECTED INFORMATION
Unless otherwise disclosed during the collection process, personally identifiable information related to visitors of this website will be retained by us or by our parent company, subsidiaries, or sister companies ("Affiliates"). We and our Affiliates will not sell, transfer, or otherwise disclose this personally identifiable information outside these companies, except as disclosed below or required by law.
We may use the personal information you provide for any of the following purposes: (1) to contact product owners in case of a product recall, (2) to understand and improve our website usage, (3) to fulfill prizes, (4) to respond to specific requests from visitors, (5) to obtain parental consent for visitors under 18 (or the age of majority in the applicable jurisdiction, whichever is higher), (6) to provide any necessary notices to our visitors or their parents or guardians, (7) to ensure the security or integrity of our website when necessary, (8) to send you notifications and invitations related to this website, our products, or our Affiliates, (9) to share with our authorized retailers and distributors for promoting our products to you, and (10) to generally promote and market our products and/or the products of our Affiliates to you.
We may also share personal information with third parties for the following purposes:
- To provide services related to the aforementioned purposes, such as website hosting, professional services (including IT services and related infrastructure), customer service, shipment of items you ordered, auditing, and other similar services necessary for website operations and services you request. In such cases, the information will be used for the stated purposes and not for the service provider's independent use.
- In connection with a corporate restructuring, merger, sale, joint venture, transfer, transfer, or other disposition of all or any portion of our business, assets, or stock (including in bankruptcy or similar proceedings).
- To any competent law enforcement body, regulatory body, government agency, court, or other third parties where we believe disclosure is necessary: (i) under applicable laws or regulations, (ii) to exercise, establish, or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
- With your consent to disclose to any other person.
SECTION 3 - LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
The legal basis for our collection and use of the personal information described above depends on the personal information concerned and the specific context in which we collect it.
However, we will generally collect your personal information only where: (i) we need the personal information to perform a contract with you, (ii) the processing is in our legitimate interests and not overridden by your rights, such as to tailor our marketing activities to you, or (iii) we have your consent. In some cases, we may also have a legal obligation to collect your personal information or may need it to protect your vital interests or those of another person.
If we ask you to provide your personal information to comply with a legal request or to contact you, we will make this clear at the relevant time and let you know whether providing your personal information is mandatory (and the possible consequences if you do not provide it).
Where we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will typically relate to: operating our Platform and communicating with you where necessary to provide you with services, responding to your queries, improving our Platform, conducting marketing, or for the purpose of detecting or preventing illegal activity. We may have other legitimate interests and, if appropriate, we will make those interests clear to you at the relevant time.
If you have any questions or require further information about the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
SECTION 4 - YOUR DATA PROTECTION RIGHTS
If you are a resident of the United Kingdom, or in other applicable circumstances, you are entitled to the following data protection rights. You may exercise these rights by contacting us at our GDPR Compliance:
- The right to access, correct, update or request deletion of your personal information.
- The right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Alternatively, you can indicate your marketing preferences for email, phone and postal marketing during registration or at any time by contacting us using the contact details provided below.
- The right, if we have collected and processed your personal information with your consent, to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
SECTION 5 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
SECTION 6 - PROTECTION OF MINORS' PRIVACY.
We take the privacy of minors (individuals under the age of 18) very seriously and are committed to complying with relevant laws and regulations, including the Children’s Online Privacy Protection Act (COPPA) and the UK Data Protection Act. Our services and products are not directed at individuals under the age of 18, and we do not knowingly collect, use, or share personal data from minors.
1. Collection of Minors' Data- We do not knowingly collect or store personal information from individuals under the age of 18. If we become aware that a minor under 18 has submitted personal data without parental or guardian consent, we will take immediate steps to delete the information.
- If parents or guardians discover that their child has provided personal information to us without consent, please contact our privacy compliance team immediately. We will take the necessary steps to promptly delete the relevant data.
- We encourage parents and guardians to monitor their children’s online activities to ensure they do not share personal information or engage in unsafe behaviors online.
- If parents or guardians allow their minor children to use our website and services, they should guide them not to submit any personal data, or handle transactions on their behalf.
- If we find that we have inadvertently collected personal information from a minor, we will take the following actions:
- Delete all personal data related to the minor.
- Cease providing services or products to the minor.
- Report to relevant authorities (if applicable) to ensure compliance with regulations.
- We recommend that parents or guardians provide guidance to minors on proper online behavior and help them understand privacy protections. Parents can explain the risks of sharing personal information and ensure that minors interact only with known and trusted websites.
SECTION 7 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 8 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies, web beacons, and online advertising
A technology called “cookies” may be used to provide you with tailored information. A “cookie” is a tiny element of data that a Website can send to your browser, which may then be stored in your browser so we can recognize you when you return. Further information about how we use cookies and similar tracking technology can be found in our Cookie Notice.
SECTION 9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 11 - HOW TO CONTACT US
We value your privacy and are committed to addressing any concerns or questions you may have regarding the collection, use, or management of your personal data, including but not limited to the protection of minors' privacy. If you have any concerns, requests, or inquiries about how we handle your personal information or if you wish to exercise your data protection rights, you can contact us through the following methods:
- If you would like to access, correct, delete, or restrict the use of your personal data, or if you have any general questions about our privacy practices, please reach out to our Privacy Compliance Team:
- Email: glercuk@gmail.com
- Mailing Address: 321-323 High Road ChadwellHeath office 9529 Essex
Please note that this phone line and email are for data privacy legal questions only. For general customer service inquiries related to products, please contact the customer service department for the specific product. Thank you.